Service Centre

You are responsible for the shipping costs related to any services. This said, we are happy to work with you to co-ordinate the shipping. We do a lot of shipping, so we have excellent shipping rates and can send shipping labels to you to save you time and money!

Please do not add any items including suspension hardware into the TRUBLUE box. CUI’s shipping providers will bill additional charges to any box that weighs above the declared weight, and in some instances bill as “overweight”. When this occurs, CUI clients will be billed the additional charges.

In instances where clients are looking to order items from CUI (eg – webbing), we also can not include in the same box of the unit returning from CUI due to above.

For Head Rush Technologies products, you must ship your units in the original packaging with custom foam inserts you received when you purchased the unit(s). If you require replacement boxes, please contact us via the form below. Please note there is a charge on replacement boxes.

All other manufacturer’s products can be shipped in a container of your choice. Contents should be protected with appropriate packing material.

It is possible depending on the unit being serviced. We will work with you from a timing perspective to ensure your down time is as minimal as possible. If you would like to discuss this further, feel free to reach out via our form.

We are only able to service products that are in Canada.

We accept Visa or Mastercard, and payment must be made before units are returned.

Turnaround time is generally within 5 business days upon arrival of your units. In cases where this cannot be met, we will ensure you are made aware.  Specific timing accommodations are also possible.  Please contact us for further details.