Contact Us: (705) 385-4209 | Toll-Free: (800) 480-3867

Terms and Conditions

Payment Options

Payment is due in full at the time of purchase. CUI offers several options for payment.

Payment Methods We Accept

  • VISA
  • MasterCard
  • Discover
  • VISA Debit
  • Interac
  • E-transfer

Returns

All sales of Climbing Equipment are final.

For other returns contact us for information on returning your merchandise. Returns must be made within 30 days for a refund. Items must be in original packaging and be free from damage and signs of use.

Equipment manufactured and/or sold by Challenges Unlimited Inc. is intended for use only by professionals trained and experienced in its use, inspection and maintenance. Serious injury and death are among the risks of activities that use this type of equipment.   Proper training, knowledge and good judgment are mandatory in the use of this equipment.

The customer acknowledges that the risk of use of the equipment shall be the sole responsibility of the customer. The purchaser/user of the equipment is responsible for reading the product warnings, instructions and labels, including those provided by the manufacturer; and for inspection of the equipment immediately after receipt and before and after each use.

Proper training in the use of this equipment, by a professional in the field, is the responsibility of the purchaser/user. Do not alter the equipment in any way. A user of the equipment must not exceed his or her level of competency in that use. Failure to follow these and other appropriate safety precautions may result in serious injury or death.