Contact Us: (705) 385-4209 | Toll-Free: (800) 480-3867

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm EST.

Carriers
We use the following carriers to deliver our orders:

Purolator

LTL Freight (Bowden Transport)

Orders are insured in case of damage or loss. Applicable Provincial and Federal taxes are applied when your order is processed according to where the item will be shipped.

Taxes

If an order is shipped to the following Provinces or Territories, CUI must collect the applicable taxes as described:

  • British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight
  • Alberta (AB) – 5% GST on merchandise and freight
  • Saskatchewan (SK) – 5% GST on merchandise and freight
  • Manitoba (MB) – 5% GST on merchandise and freight
  • Ontario (ON) – 13% HST on merchandise and freight
  • Quebec (QC) – 5% GST on merchandise and freight
  • New Brunswick (NB) – 13% HST on merchandise and freight
  • Nova Scotia (NS) – 15% HST on merchandise and freight
  • Prince Edward Island (PE) – 14% HST on merchandise and freight
  • Newfoundland (NL) – 13% HST on merchandise and freight
  • Northwest Territories (NT) – 5% GST on merchandise and freight
  • Yukon (YT) – 5% GST on merchandise and freight
  • Nunavut (NU) – 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to applicable import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or Brokerage Company and the purchaser is responsible for paying them. CUI is unable to give estimates for these fees. Please contact your local customs office for more information.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to proceed.

Back Orders 

If an item is on back order we will ship you the item(s) of your order that are in stock. When the item(s) become available we will ship you the remainder of your order. You will not be charged any additional shipping and handling for the second shipment.